The first point of contact for maintenance and repairs is our agency
Pike Property
07 5495 5466
rentals@pikeproperty.com.au
Severe Weather Property Damage
In the event of property damage during a severe weather event such as leaking roof and/or flood damage please call SES immediately on 132 500.
After Hours Emergency Contacts
Please be aware that if you arrange an emergency call-out for a tradesperson to attend after hours and the issue is deemed to be of your causing, you will be required to pay the invoice for the works completed in full.
Emergency Electrician
Elecpro Solutions 1300 303 600
Emergency Plumbing
North West Plumbing 0418 868 848
Emergency Maintenance
Northcoast Home Maintenance 0414 495 348
Troubleshooting
Plumbing Leaks
One of the most common problems is water leaking from wet areas eg. bathroom, laundry, kitchen into adjoining rooms. A regular check for water leaks is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use. Advise our agency immediately if there is a problem. If the problem is a ‘serious’ water leak and is causing damage this is classified as an emergency repair and the Agency must be notified immediately and all efforts made to discontinue use of the suspected source of the leak.
Hot Water Systems
If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Locate the filler valve on the side of the hot water system and lift the lever until the water flows from the overflow at the bottom of the system. Repeat this process every three months. Otherwise, check…is the power switched on, has the power box tripped the switch or blown a fuse, or has your shower routine changed or increased (tank capacity and/or tariff rates will affect this). Remember in Winter, efficiency of the system is less than in summer and water will cool quicker.
Please follow the above procedures before requesting maintenance. If this does not rectify the problem please complete a Maintenance Request form. Remember, a leaking Hot Water tap will cause poor supply of hot water and high electricity accounts.
Lights
Check power or fuse box. Ensure the power is on and the switch has not tripped. If problem not remedied contact our agency.
Power
Check if your neighbours have also lost power. If they have please contact Energex on 13 62 62.
Otherwise check power or fuse box and ensure that the safety switch has not tripped. If so, reset the switch. If it trips again a faulty appliance is the most likely cause. Unplug all appliances from power points and turn them back on one at a time until the safety switch trips again. This appliance will be the most likely cause of the power outage and will need repair or replacement. If this does not rectify the problem please notify our Agency. Tenants will be required to pay for emergency call-outs when a faulty appliance belonging to the tenant has caused the problem.
Emergency Maintenance
Emergency maintenance must be reported to our Agency immediately. All emergencies must be phoned through and formalised in writing as soon as possible.
General repairs & maintenance
All general maintenance requests must be submitted in writing using the Maintenance Request form available from our Agency or downloaded from our website.